JJ'S Towing - New Braunfels

I asked for a flat bed and was told one was on they way. When the tow truck showed up it was not a flatbed. Desperate to get my car to the repair shop I went ahead against my better judgement I had the car towed. The main reason for my complaint is after they lowered my car at the repair shop. I heard a noise from the front when they were retracting the arm from the tow truck it sounded like a rubbing/scraping noise. I thought it hit the flaps under the bumper. It wasn't until I paid and they left did I notice they pulled back the passenger side of my splash shield. Now I've been quoted two places over 300 dollar repair now.

My car was towed to JJ‘s when I came to pick it up when they said they would be here they were not. I waited for half an hour then I was given the wrong bill and I tried to get my refund. I had another appointment drove out here and once again there was no one here. I was told to come back the next day however, I was not able to do so, and my money has never been repaid

The price that is advertised$250.00 for an impound isn't correct, it's actually a $350.00 more, which is considered false advertising. I was charged a little over $20.00 just to use my card and to find out my fiance's belongings came up missing. Two watches a Citizens Smart Watch and a Dress watch with a little bling. I called the Guadalupe County Jail and was given a run down of the items he had in his possession at the time of his arrest and all was accounted for. I called JJ and was told that the inventory sheet said there was nothing in the car. I was then told to contact the police and give them our side and they will give their side. Please beaware!!!

We made an appointment to sign off papers for the insurance and no one was there at the appointed time. Was told they’re around Down The Street. Still waiting!!

If I could leave less than one star I absolutely would. This business owner is extremely rude and unprofessional and I will be following up with a report to the better business bureau. After my vehicle was towed and picked up, I noticed that there was significant undercarriage damage to the vehicle. I asked the owner for the name of his insurance company and he refused to provide the information requested, informing me that they are not accepting liability. I told him that’s fine, he could share that information with his insurance company, but I still needed to file a claim. He again told me he’s not giving it to me and hung up on me. There are dozens of tow companies to choose from. Do yourself a favor and make sure you do NOT choose this one!!!!