John's Towing & Transfer

After waiting almost six hours for another towing company to arrive (Zorros Towing LLC), I had to cancel the request through my roadside agent. John’s Towing was contracted and I was immediately called by their driver to assure me he would be arriving within an hour. He arrived as promised and even helped me jump my car to get it out of the garage. Very courteous and patient. I am very lucky that John’s Towing came to pick up my car to get a flat tire replaced 30 minutes away. I highly recommend this company!!!

I had another tow service try to shake me down for $20 on the side to come during COVID-19 after they already secured the job from my dealership. John's took over the job. The employee fixed what the dealership couldn't in under 5 minutes. I gave the employee the $20 the other company wanted on top of being 2 hours late, as a tip. He was here so fast and saved me a day at the dealership. Top notch shop.

Raul towed our truck to the Ford Service Center in Rancho Santa Margarita and was wonderful. He did a great job and we recognized him from towing this truck before. He was very friendly, and careful when he loaded the truck onto his tow truck. He even gave me a call to report once the truck got to the Service Center. I will use them again. Thank you Raul for taking good care of Ellie!

I let the driver know that my knob on the shifter was sticky. He got it up on the truck and said he couldn’t take it out. Took it to my house and he had to break it in order to get the key out and I didn’t find this out until after I fixed it. Called the office 4 times said they would call me back and never did. Asked to speak with the owner and he said he spoke to the driver but since it was sticky before it’s not his fault that he had to break it and make it non function-able because I can’t get it out of park since it’s broken. The owner told me he’s not waisting his money for him to send a tow truck to pick up my car and fix it. This is one of the worst experiences I have ever had. I had to put a review on here and let everybody know. Save yourself the time and go somewhere else

Driver was very rude and when the office was called they were saying our employees attitude was the problem. Driver went out of their way to be rude and took extra time to block others. So incredibly unprofessional , we’re at a business office building and I had several complaints from multiple people who witnessed the driver say he had the RIGHT to sit and talk. He blocked majority of the parking lot at lunch time since he had the long flat bed, which is obviously one of the busiest times in the lot. He refused to just move at all for anyone and had a bunch of attitude doing it . The car was already loaded to be clear of the situation.