Jones Toyota Service Center

My representative Michael G was amazing. He was up front and not pushy. The mechanic that worked on the vehicle Lindsey Nelson was thorough and informative. My vehicle ran smoothly when I received it back. Thank you also for the car wash, one of my favorite perks about coming to Jones Junction. Please bring back the nail service. Thank you!!

Review for Jones Toyota – Bel Air, MD I had a very disappointing experience today at Jones Toyota, specifically with service advisor Karen Williams. During my visit, Karen made it a point—twice—to tell me that she has been with Jones Toyota for 16 years. Unfortunately, that experience came across not as helpful, but condescending, which made the interaction uncomfortable and unprofessional. I scheduled an oil change and tire rotation, as I have done for several years under Jones Toyota’s free oil changes for life program, and in accordance with the maintenance notification on my vehicle. I typically get my oil changed every ~5,000 miles, and this visit was no different. To my surprise, I was informed at the appointment that I would be paying for the oil change. Had I known that Jones T

I couldn’t be more pleased with my latest experience with Jones Toyota. Two days ago a warning light came on while I was driving my 2012 Toyota Camry XLE Hybrid in the country late in the afternoon. The message indicted that something needed to be checked in the hybrid system. I called Jones and asked Ally, the customer service representative who answered, whether this was an emergency. She promptly checked with Terry, a mechanic, and advised me that I should indeed come in without delay. At Jones, Ally was waiting for me and expedited an inspection, during which Terry found (and documented via video) that one or more rodents had chewed nearly through crucial wires associated not only with the hybrid system but with the brakes as well. His initial evaluation took only a half-hour, and he s

Super friendly and knowledgeable. They make suggestions and care about your safety. They offer great discounts. The communication between your advisor, the technician and me (client) is clear and concise. They showed me a video of tire fraying that probably saved my life. Very efficient. They are a great solution to automotive needs. A special shout to my advisor Michael Gonsalves for his honesty and friendliness. Thank you to the technician for finding the danger on my tire. Highly recommend Jones Service!! Thank you.

I love coming to jones. Bought my rav 4 here and still going strong after 90,000 miles thanks to them. The customer service is top notch. Special shout out to Lauryn for always going above and beyond