Jordan Ford Service

I was pretty disappointed when I received my phone call regarding my Ranger today. My spark plugs needed to be replaced due to misfires and oil in the spark plug tube. This was due to a leak that will be covered under the warranty. Ford is trying to charge me a diagnostic fee snd spark plug replacement fee and recommends an injection cleaning and engine filter replacement due to possible carbon buildup. These plugs were changed at a Ford service location before I purchased the vehicle. These spark plugs only lasted 17k miles. I have 57k miles on my vehicle and they were changed at 40k miles. They have prematurely worn due to the oil leak however they are stating it is wear and tear. I find it difficult to believe that ford spark plugs would go bad at 17k miles for regular driving unless th

Eric Gomez was the service manager that assisted me with the noise in the back tires. He was very knowledgeable and responsive. I had my truck back in just a couple days! Highly recommend

I can’t say enough positive things about my service rep, Richard. He was extremely helpful throughout the process, keeping me informed of the progress and making sure I had a loaner vehicle while my truck was in the shop. His outstanding customer service is the reason why I will keep coming back to Jordan service department!

I have found Jordan ford to always meet my needs for regular service or more significant repairs. My latest service advisor Brian was very knowledgeable and personable and was up front with time necessary to accomplish necessary work. I highly recommend Jordan Ford for your service needs.

This is my 10th Ford with Jordan Ford. Nick Thurmond (sales rep) is fantastic to work with. Knowledgeable and answered all of my questions. Best part about him is he doesn’t waste your time. Highly recommend! Just purchased a Bronco for my teenage son and he’s loving it! Thank you Jordan Ford!