JTs Kia of Columbia - Killian Service Center

The service department has a lot to be desired. The vehicle was not properly inspected after service, and customer service was very poor. Just 52 miles after an oil change, the oil drain plug came out, leaving me stranded off the highway. When I contacted the service department, the situation was treated as if it were a normal occurrence. When I eventually received my vehicle back, it was still covered in oil despite being told it had been detailed. No apology or accountability was offered.

I couldn't be happier with the experience. Mike, John, and Travis were all incredibly helpful and made the process easy and stress-free. I called to inquire about their inventory and all of my questions answered quickly and thoroughly. When I came in, John was my salesman and he was great. He was very patient and understanding as I went through the process of choosing a car. Finally, Travis made the paperwork process easy and painless. He explained everything to me in detail and made sure I understood all of the terms. I would highly recommend JT's Kia to anyone looking to buy a new car. They have a great selection of cars, their staff is friendly and helpful, and they make the buying process easy and stress-free.

The supervisor of the service department should be ashamed of overseeing this department. I have taken my car in on several occasions because the check engine light was on. This department has dismissed my issue every single time. I’ve heard every excuse in the book- “you don’t have an appointment, you will have to wait all day,” “the light isn’t on, we can’t check it,” “our computers aren’t working,” “we are working through a construction”. What are the chances that every time i visit this establishment there’s an issue. I waited for the light to be on and made an appointment. On top of making an appointment, i dropped it off an hour early. I did not receive a call, so around 1:10, i called to check the status- I was told i will get a call back. the technician called back an hour later j

We bought a new 2023 Telluride from Austin. Thank you all.. great experience. Made it very easy.

Bought a new Telluride, and it was the best car buying experience of my life, in and out in 3 hours, good rate and inventory in stock, professionalism and courtesy was top notch. Well done and thank you!