Kaizen Collision Center - Phoenix

Imagine picking up your 2013 vehicle after nearly $8,000 in repairs—only to find a dent on the door that wasn’t there before. When I called to ask about it, the shop claimed the dent was pre-existing. They never mentioned it to me, never asked if I wanted it repaired, and simply painted over it—even though they had to redo the entire door due to accident damage. I was stunned. What’s worse, after initially agreeing to fix it, they went back on their word. Suddenly, they produced paperwork—supposedly signed by me—stating the dent was already there. I had never seen that document before. It felt like they threw it in at the last minute just to justify not honoring their promise. By then, my insurance had already paid out, so I had little recourse. But seriously—where’s the pride in workman

I used this shop because of my insurance affiliation. The shop is very efficient. They have communicated very well all throughout the process of repair and provided updates. They found a reasonable option to replace my vehicle's door which I appreciated it. I would recommend them to anyone.

SCAMMERS this body shop disassembled my whole vehicle just to say that they couldn’t complete the work Due to issues with the insurance, so then I had to transfer my vehicle over to a different body shop, Which, after my vehicle was transferred over to the new body shop they realized that there was multiple pieces that were very expensive missing from the vehicle, Over $2400 worth of pieces plus my spare tire was missing from the car. There was also extensive damage done to the vehicle after they disassemble the vehicle like scratches and dents that weren’t there prior. Find a different body shop!

This review is about a year late- I thank this place for getting my camper fixed but I was initially told it would be a week or so. After staying in town, waiting for it (was headed across the country), it wasn’t ready. So we left without it. Came back months later, still wasn’t ready even though we were tom it would be. Months after that we drove back again (Midwest to phoenix) and it was finally ready.

Kayla and Soraya were amazing!! Customer service was outstanding. They help me in an emergency situation. They got me in and out super fast. 5 stars across the board.