Kapi`olani Drive-Thru Car Wash

This place is a scam. Do not wash your car here. After pulling up, I was told my car "was too dirty": and needed to be charged for the SUV car wash price. I drive a sedan. The cart was not very dirty, I looked at it before driving this morning because I have been fed this same scam before. After refusing to pay the subjective higher price, I was told "Bye" and was refused service. It would be one thing if this was quality and they charge a little more for great service, but it isn't and you will not be happy. DO NOT WASTE YOUR TIME HERE.

This business deserves 0 stars! Horrible customer service, terrible experience that resulted in damage to my vehicle!! Talking over text to manager Bill who wasn’t there was completely pointless- plus the assumptions made by him are insane and disrespectful! Stay away from this car wash or risk damage to your vehicle that they will take no responsibility for (employees stated that same type of damage happened before!) - and I wasn’t even asking about covering coast of fix, not at all- I simply requested full refund of $48 I wasted in that place on service I wasn’t satisfied with. Please don’t risk it and stay away for your own good, you won’t be heard over there.

The service went downhill and the prices increased since there was a new ownership. There’s no point of having them wipe down your car because they only wipe the windows and send you on the way. For $45 I might as well go next door to McKinley car wash and get my car vacuumed and wiped down properly.

I had to wash my car before I ship it, so needed to get it done timely. I planned to go to McKinley but they were unexpectedly closed so I went here since it’s right next door. Lady was rude and seemed to be in a hurry even though no one else was there. $36 for a basic wash for my SUV. Pricey but fine, except about half the cleaning contraptions in the car wash weren’t even working! Compared to McKinley, this place is a huge rip-off. I’ve had completely self-serve car washes do a better job.

Yes- this place is a scam. Unfortunately years past it used to be high quality, I’m fairly sure they changed owners because now they have done a complete 180. Genuinely baffled when I rolled up to a very empty looking car wash, yet open, and chose the $27 wash. The extremely rude woman behind the machine explicitly told me no- my car was “too dirty” and I had to choose the $37 wash or “their machines wouldn’t be able to wash.” Blew my mind! Something is extremely shady going on- needless to say we did not wash there, in fact she told us to reverse and leave when I said I would not choose the $37 wash. I can honestly say I’ve never been refused service in my life, nor treated in such a poor manner even while maintaining a polite demeanor. I truly hope people read this and support another bu