Karl Chrysler Dodge Jeep Ram of Marshalltown

Stopped in at 1 PM today for an oil change. Large sign in the window says "No Appointment Necessary". Was asked "do you have an appointment?" I said "no". I was told "we're fully booked for today". I looked in the service bay; 4 spaces, only one vehicle. Very disappointed. The sign should be taken down if it's not their policy.

Leo is the most knowledgeable salesperson we have ever had in knowing the options in the different packages. Made buying easy. Will buy again from Karl!

Was told they are offering top dollar for trades. Went down there and they lowballed me big time! Explain to me how used car prices are so expensive but yet they want to give so little for a trade. I have bought 3 vehicles from them but they no longer will receive my business.

Co-signed for my son. When receiving the paperwork, I see that they had me as the primary applicant without being asked or even notified. By this time, my son needed the truck, so I just signed. After SEVERAL other issues, he was told something would be taken care of that never was. When he finally called about it, he was given the run around, then never given calls back when they said they would, to finally, apparently getting blocked or at least blatantly ignored because they didn't want to take care of the problem that they promised to take care of from the get-go. Less than a $500 fix... they would rather screw customers. Zero customer service. Unprofessional thieves. I would never recommend them and warn anyone to go elsewhere, anywhere.

Unprofessional, lie straight to you and just want you straight out the door. Very very poor customer service, had an issue with my truck that they said was fixed before I picked it up then turns out it was never replaced nor tested. After they lied I’ve had to call over 10 times within the last 5 days just for Jim to tell me there’s nothing they’re gonna do and that I’m gonna have to spend the $400 to fix the issue they lied about fixing. Lied about full tank of Def, had me come in multiple days for “paperwork” then had me sit for hours before telling me I’d have to come back the next day because that someone was “too busy” just an absolute terrible experience. Where do I even start with the terrible experience I’ve had with this dealership. I recently got a 2021 Ram 3500 from this dealer