Katy Fernandos Auto Repair

Very friendly folks, but they lacked knowledge on non-interference engines. When my timing belt snapped, they couldn't turn the crankshaft due to compression and immediately recommended opening the engine. Got it fixed elsewhere.

I go there and ask about maintenance on my ABS due to a light being on. A lady comes out of the back office. Very rude and wants to talk to you like you don't know the process of diagnosing the issue. Once I sensed her attitude I told her I'll just take my vehicle to the dealership. She said OK with no want to try and help. Not sure what they would charge but they lost out on me spending money with them and a potential customer moving forward.

I wish I didn’t even have an option to rate them a 1 star rating. This business is extremely unprofessional and lacks basic communication skills. I don’t understand why anyone would spend their money here, given how poorly they treat customers and deliver low quality service. Incompetence is not acceptable for running a business especially when you specialize in a specific service. While I appreciate the poor attempt to maintenance my sibling’s car, it’s clear y’all need to drastically improve how y’all handle both your services and your customers. Do better. Be better. Take the advice from your poor reviews, they might get y'all somewhere.

Been taking my cars here for years. Well not any more. Took my truck there for an inspection. They told me it will not pass because the third brake light was out. I asked them if they can fix it and they stated yes, that it was just the bulb and will replace it. Well a few days later I get in my truck and the smell of wet carpet was unbearable. Got a water hose and sprayed the roof and it started literally raining in my truck from the break light. We got a lot of rain the other day and all that rain water came in the truck and now everything is soaked. Called just to let Fernando know that this happened and to be careful next time he does an third break light bulb replacement and I guess he got offended as he started arguing back with me, telling me my light was bad and needed replacing. A

DO NOT GO HERE…. I brought my van here a few times to have something fixed with the AC and then also because my coolant was leaking and they fixed the tube connected to the coolant. After each time, I brought my van here to be serviced. Something was wrong with another part of the vehicle every time. I do not recommend this business because they will fix one area and something else will be broken shortly after.