Kautz Towing

Total scammers!!!! I will be filing a complaint with the BBB against this company for what I believe to be excessive and unreasonable towing fees. My vehicle was towed approximately 2.3 miles. The vehicle was in the company’s possession for less than one hour before I retrieved it. I was charged $805 to recover my vehicle. While I acknowledge that I mistakenly parked in a short-term parking space, the fee assessed is grossly disproportionate to the service provided. A short-distance tow and less than one hour of storage does not justify an $805 charge. The amount appears punitive rather than reflective of actual towing and administrative costs.That kind of fee feels completely outrageous and predatory.

My car got stuck on a back road, gave them a call to receive a quote. Jacob the dispatcher provided excellent customer service and was concise. They arrived to the location I wanted my car towed to in a timely manner. Shout-out Daniel for towing my car with care. Thanks guys !

A few days ago, I stuck my car in sand about 10 feet away from a drive way. It was my mistake, and my own insurance company wouldn't deal with the issue. So I called Kautz Towing, the nearest towing service at that location. The owner told me that their rate is $300 per hour, and asked for my credit card number through the phone. He said this is just to protect their business in case I changed my mind so they could hold $300 against my account. The tow truck arrived shortly for they are just 3 miles away. The guy pulled my car off the sand in a few minutes. But to my surprise, they told me that $300 was just an arrival fee!! On top of that, they still charged me the hourly rate - $300 per hour. What a rip-off! What angers me more than the price is that they are predators, waiting for

My insurance roadside assistance did not communicate all the details of my situation and provided an incorrect location to Kautz. Jacob was pleasant and positive on the phone. They were timely and still towed my car even though I was located outside of their towing area.

Have had to use Kautz Towing on several occasions, unfortunately. They show up quickly, fix my problem efficiently, and are always helpful, and most of all, they are genuinely nice people. I would not use anyone else in south county. I can't speak about their rates because my insurance covers it. But, no matter whatever they charge, it's worth it!