Keating Hyundai Service Center

*** The Absolute Worst Customer Service*** I’ve been a loyal customer of this dealership for years — purchased two vehicles here in the past three years — but that was before it changed names to Keating and lost its core values, especially when it comes to customer service. Before Keating took over, service appointments were smooth and completed in under four hours. My recent experience was the opposite. I had a scheduled appointment for tire issues for which I purchased extra coverage on when I bought the vehicle, yet my car sat untouched for over a week. I had to extend a rental car four times, totaling over $800, just to get to work while waiting for updates that never came. Communication was nearly nonexistent. I had to call daily, and each time I was told they hadn’t even started on m

This was the worst customer service from Ashley from service that someone can experience just because my husband needed a loaner. Early in the morning with such a nasty attitude is so unprofessional. I will make sure to let other people know. I DO NOT recommend this dealer at all.

I have owned several Hyundai vehicles in the past and have received really great customer service results, however my most recent experience is very disappointing. The lack of customer service communication from Rene as well as the long wait time for vehicle repairs makes this experience extremely frustrating!

I promise you this, if you need a car THEY WILL MAKE SURE YOU LEAVE IN A CAR! no doubt about it! They work with ALL credit types and have reasonable down payments that literally can’t beat! You will not regret shipping with them.

Keating Hyundai took care of us right away after we shared our experience with Baytown Hyundai’s unprofessionalism. From the very beginning, they were attentive, transparent, and straightforward with us. They not only gave us a much better deal but also earned our trust by being upfront and respectful throughout the process. It was such a relief to work with a team that values honesty and customer service.