Kelly Clark Automotive Specialists

I was notified at the dealership that I had some engine mounts that needed replacing. I brought the vehicle over to Kelly Clark to get a second opinion and an estimate, because the pricing at the dealership seemed pretty steep. I let Jesse, the GM, know that there were some smaller items I was going to take care of myself; engine air filter, cabin air filter, hood struts, ect. I was only concerned with the mounts. The estimate for the replacement motor mounts at Kelly Clark was substantially more than what the dealership quoted me. I was surprised, but no big deal. The price is the price. I paid the $115 for the inspection and was on my way. Yesterday, which was 4 days after my visit to Kelly's, I popped the hood to take care of those smaller items stated above. Anger and frustration

I’ve been taking our family’s cars to Jose at Kelly Clark for years. Jose goes out of his way to get me in and out of the shop quickly. He always communicates what is wrong in layman’s terms and is a great person all around! Integrity and excellent service from everyone at Kelly Clark!

Was recommended this place by my boyfriend’s brother who recently used this shop. Walked in and was immediately greeted with a creepy “hello there young lady.” Asked them if they could read the code for the light that just came on in my car and then maybe take a look/provide an estimate but it was already pretty clear to me what was needing to be done based on my history with the car. I was immediately quoted $200 just to look at my car which they stated was standard for everyone. I asked why since that seemed unusual and they told me it was to look at all systems of my car - except I didn’t ask for a full evaluation just for them to plug in to their computer and read the code but whatever. I did get the vibe that they were trying to take advantage of me so I left. Fast forward I am eating

I am blown away that this shop has such a high rating on google, I can’t be the only customer that almost got completely taken advantage of. Just a personal experience but was told that a vehicle needed a new engine ($12k+) due to an overheating issue. This was after, just the day prior being called and told it only needed a new thermostat ($450). At this point I had a serious “trust issue” and decided to pick up the vehicle and get a second opinion. Brought the vehicle to another shop and after extensive testing, it was determined that the issue was in fact a faulty thermostat and cost $425 +/- to repair. Bottom line, even though this business has a high rating, beware and question any recommendation that seems unreasonable.

As usual, everything was top notch. Prompt, polite service and quality work. I never feel taken advantage of. They always keep after a problem until resolution, sometimes telling me to just stop back in if I am in the area so they can check quickly to see how things are going. Recently they handled interfacing with my insurance after my catalytic converter was stolen, so we got genuine manufacturer's parts and they stored my car for about a week while dealing with insurance all paid for by insurance I'm happy to say. I would highly recommend them.