Ken Garff Hyundai Southtowne

Had a great experience from start to finish. Was able to test drive the car I was interested in with no issue. My sales person was Miya, she was very knowledgeable about the vehicle and answered all our questions. I was expecting lots of pressure typical of a car dealer but was pleasantly surprised that there was no pressure at all. From start to finish, the whole transaction took about 2 hours. The finance person, Jason, was great as well. He went over everything thoroughly and made sure we understand the options we wanted and didn't want. Their computer system went down while we were getting ready to sign the papers but we were able to take the car home still and then sign the papers online later so we didn't have to return to the dealership. Love my new 2025 Tuscon.

I am extremely upset and disappointed in the service I received from this dealership. I dropped a 2013 Elantra off on 12/2 for recall work and, while there, mentioned that both headlights shut off at the same time and had intermittent starting issues and to please take a look. Two weeks pass, I receive zero communication. I call on Monday 12/15 and am informed that David, the service advisor, tried to call. Regardless, I have no text, email, voicemail, or missed call. I informed David that text works best. David then told me I need a battery for the starting issues, and bulbs for the headlamps, but the car will be ready to go Tuesday morning. I inquire about the headlamps, and David assured me theres continuity to the bulbs. The tech did not check the bulbs. David said he would text me whe

Overall, the situation left me disappointed in the dealership’s inspection standards and how management handled a clear issue so soon after purchase. I hope this review encourages more thorough inspections and better customer care moving forward. I’m giving this dealership 1 star because while my overall experience was disappointing, I do want to recognize the one positive part.. Carlos in sales. Carlos was extremely helpful, respectful, and professional throughout my purchase and follow-up. If I could give Carlos a separate 5-star review, I absolutely would. About a month after buying the vehicle, I discovered significant corrosion and acid buildup on the battery. When I brought it in, the service department performed a load test using their own equipment, and the printout clearly said

The staff at Ken Garff Hyundai Southtowne was extremely professional. They were very straightforward about the pricing details (MSRP, Tax, Title, License, etc.) of the car I was interested in. A special shout out to Cole and Jordan for streamlining the process and making it a breeze to take my ride home. I would say the management went above and beyond to make a good deal! I am loving my new Tucson Hybrid!

Great experience from start to finish. Carlos help us find what we really wanted and Jo made the transaction smooth and easy. Would definitely recommend!