Kendall Ford of Meridian Service and Parts

Michael Gonzalez and the service center team really blew me away this week. I received a level of service that was previously unimaginable to me. They scheduled a driver to come to my home, pick up my Mustang, take it in for some key repairs and returned it right to my driveway where they picked it up, all in the same day. I got my car fixed and I didn’t have to lift a finger or spend any time away from work to get it done. The best part? My vehicle works better now than it has in years. I will definitely think of them in the future when I need repairs or a newer Mustang. Bravo to this business!!

Got a brand new 24 f 150 dec 2024, already has power train issues. App told me what’s wrong and what needed fixed. Service department scheduled me, I drove 1.5 hours to the appointment and was told they didn’t have the part. I was told to come back the following Tuesday at 9. Being a single father with full custody, I asked how long it would take and I was told by Roby it would take 1 hour. I showed up said Tuesday at 9 am, driving 1.5 hours ,and the gentlemen at the desk said I had no appointment, and needed to figure out what was going on, he also offered me a loaner car. Roby came out from behind his desk to inform he my car would not be ready till 3 pm. 6 hours to fix, he began arguing with me and told me it only takes an hour but he can’t get me in until 2. I’m unsure to why I was n

I will give them Zero out of 5 star if I could. I pick up my Truck on Oct 15 for a parking break issues and they said there has no problem on it only the spring that loose but it should be ok to drive and Tom the service adviser said if I have to fix it I have to order the whole parts which is at least $2500. I told him maybe my extended warranty will pay for the parts. He said he will call my warranty the next day and inform me. It has been a week and I haven't heard anything from him. I bring my truck in the commercial tire and found the issue and they had it replace and fix for $160. Kendall Ford Services Not only they have a bad customer service but they doesnt know how to taking care of there customer. I'm not sure if there service adviser has commission rate but they should do better

First, I will say that it was very easy to call and schedule an appointment. Unlike the other Ford dealer near my house, Kendall will at least answer the phone. However, after that they didn't seem to be able to deliver. Arrived on the day of my appointment and they didn't have any record of me. This in spite of the fact that I received two text messages offering to valet pick up my truck. I wanted the 120,000 mile inspections and radiator flush. They took me over to their quick lube area where they did eventually find me in their system albeit just my first name and truck VIN. After paying a ridiculous price to have the radiator flushed I found that they actually did none of the 120,000 mile inspections. Overall, not a place I will take my truck back to again.

Had a horrible all around experience from their service department.. and unfortunately the more I talk to people the more I'm hearing that they also share bad experiences with the Kendall Ford shop. Its disappointing, you take your car to the dealership knowing it will be expensive but trusting that you will get the best care for your vehicle and that didnt happen for me at all. A serious issue that should have been diagnosed wasn't, we dont believe one of the services charged for was even done, and when a secondary probelm came up because of something they did replace there was no accountability, calling them asking what can be done just got me sent to different management telling me there was nothing they would do. They got their money and thats all they seemed to care about.