Keystone Automotive - Albany

We use **LKQ Keystone Automotive as one of our main paint and parts suppliers for J Smitty Automotive - Auto Body & Collision of Schenectady. In the collision repair industry, having reliable suppliers makes a huge difference, and Keystone has always been great to work with. Parts are accurate, deliveries are on time, and their team helps keep our repair process moving so we can complete high quality repairs completed according to manufacturer guidelines. Special shout-out to our regular delivery driver Mel — always professional, always friendly, and he keeps things running smoothly for our shop. Give that guy a raise! 😄

I call the Keystone. I was waiting half hour. Someone answered the phone and he said just gave me minute then I will waiting25 minutes waiting then just telephone hang up on me the worst business ever see

Thank you for taking back my replacement rim after hours today, I greatly appreciate it after a 45 minute drive. Things like this are why I get my used parts through LKQ, have never let me down.

Can say much! They have me on hold at the phone for long time. The have a huge warehouse. And there is no customer service. Finally found a worker that was doing nothing, i kindly ask him for help. He was just a wall, soulless and with 0 empathy to create a better feeling in their customer They can have every single part of what i need. But with their working ethics i wont go ever again. They have workers that there to eat snaks while you ask them for help. Sad picture!

Found a hidden gem! My appraiser gave me a ridiculous allowance for a bumper cover for my mazda impreza. He said if I bought one and sent in the receipt he would adjust the amount my insurance company pays me. I drove directly to the door, made my order and had the bumper cover in my car within 1/2 hour. Excellent service and great price! And I saved over $100 on shipping by dealing with a local business.