Keystone Automotive - Phoenix

LKQ HAS GREAT CUSTOMER SERVICE AND HAS OVER 100,000 PARTS IN STOCK. THEY HAVE GREAT TEAM LEADERSHIP. I HIGHLY RECOMMEND EVERYONE TO VISIT LKQ .👍👍👍👍

If a review of zero was possible, I would select that. Initial contact with the phone sales team was positive and price for the part (1995 Bronco hood) was reasonable. That's where the "good" ends. This part is not a CAPA certified part (VALUE type) and I knew that going in, but elected to purchase anyway to see if the quality would meet our needs. Prior to traveling the 90 minutes round-trip, I called and asked the size of the crate or box this would come in so I could decide if my trailer was needed. After a long delay, the answer was, we don't think you need the trailer but nobody could look at the packaging . . . this would prove to be ominous. As the Keystone employee pulled up in the cart with the hood, I immediately was stunned by the fact there was NO packaging of any sort . . .

I don't think I've ever had to give one star rating for anyone. But I figure I'd have to share my experience to save someone else the trouble. I love the concept of being able to go to one place and they pull the part you're looking for from any of their sister stores. -for starters I was not impressed with the hours of operation. With a 9 to 5 Monday through Friday operation most people work during those hours. so you would have to take off work to be able to get your part if you are normal daily working person. - had significant trouble getting hold of anybody to just start my order. When I called all I got was a voicemail and even after leaving a message no one returned my call. After a day I attempted to call them back again and didn't bother leaving a message cuz I had already left on

Someone will hopefully actually learn how to get people in & out the door here soon. Waited in line, no Jessie. Then was told parts "might" have gone to mesa, next is he hands me paper that says history & total due. Good news! Actually paid for and picked ready for me to get loaded. I tied it down and I'm out of here only about an hour this time. So at first I gave them two stars because I was still waiting in line and that took most of the time that I was there but I ended with three stars cuz they are getting a bit better.

This place is horrible. My boyfriend order a part for pick up and the wrong part was pulled twice. The staff does not answer the phone and when they do, you are kept on hold for longer than 10 minutes.