Kia of Abilene

If I could give 0 stars to write this review, I would. But unfortunately, I have to even rate this place 1 star to post. Kia of Abilene was AWFUL. As a young, growing family, we were looking to upgrade a vehicle for us. As my husband works 12 hours shifts, my father and father-in-law assisted me during the viewing and research process of buying a car. As a young mother who was simply trying to purchase another vehicle, I felt our situation was taken advantage of with Kia of Abilene. Sure they were great and quick to get you into the door and are welcoming, but when it came to finalizing a purchase, they changed their game real quick. We took the time to visit Kia of Abilene to view used and new Kia Tellurides within budget (because why would we want to buy a vehicle outside of Abilene? AKA

Purchasing a vehicle is a big decision with so many choices out there. What we thought we wanted turned out to be a disappointment, which led us to consider again a used vehicle from another manufacturer. It impressed so much, we wanted to see more from this company and went on to KIA of Abilene. Kyle (K1) was literally our first contact there and turned out to be a salesman who was NOT pushy, an excellent listener, and knew what he had to meet our needs. He made the entire experience at this dealership friendly, yet professional. The dealership was more than fair with us on a trade-in and made it possible for us to drive home affordably in an incredible new vehicle with a warranty that cannot be beat. The best part of this whole experience is that it isn't over. KIA apparently enables

I went in to schedule some recalls on my car. I had checked before and it was going to be a two day experience, and I live an hour away. Instead of scheduling, Tabitha, my service advisor, let me know that the procedure had been changed and they could do the recalls that day. A busy Saturday. A little while later with recalls accomplished, and a freshly washed car, I was able to continue my adventures in Abilene.

Easy to schedule my maintenance oil change and tire rotation. The work was done on time and well. I will certainly use this dealership in the future.

**KIA of Abilene** A Remarkable Turnaround Experience I recently returned to KIA of Abilene after a previous experience that left me quite dissatisfied. This time, however, my experience was completely transformed, and I felt compelled to share my thoughts. From the moment I walked in, the staff genuinely listened to my concerns about my past experience. They took the time to understand my needs and ensured that I felt valued as a customer. They were attentive, empathetic, and committed to making things right. - **Customer Service:** The team demonstrated exceptional customer service. They were not only friendly but also knowledgeable, answering all my questions without hesitation. It felt reassuring to know they were focused on my satisfaction. - **Follow-Through:** After my visit, t