Kia of Cape Coral Service Department

Mr. Jeremy Jordan and Mr Ellison the tech that worked on my vehicle were top notch. Jeremy corresponded on his days off with to get me answers, really appreciate that. He did everything he said he was going to do, which was refreshing. My 2022 Kia Seltos needed a new engine and in less than two weeks it was inspected, investigated, approved and replaced. I was 800 miles from home! Thanks for the turn around. I highly recommend the vent cleaning service as well if you're getting a vinegar smell in the car this will solve it!

I made a service appointment last week for Monday morning at 7 am. They were to run a diagnostic on the car as all of the safety features stopped functioning. I brought it in this morning at (Monday) 7 am and the service tech sent me away and said they are three days out on diagnostic services. What good is scheduling an appointment for the next week then being told, after driving some distance to get to said appointment, we can't help you. We won't honor the appointment you made with us the week before. Let's schedule for next week. In what world is this acceptable? I would like to add that on that same day, Michael the Service Department Manager called me and allowed me to bring the car back in. They fixed the car in just a little over 24 hours. Michael and Jeremy were pleasant

Yesterday, my wife and I bought a car. Mark Lima's service was exceptional, 10/10. From the very beginning, Manager Mayte and Mark guided us through the process smoothly. Then, our experience with Kathryn in Finance was also very pleasant. Thank you all. P.S.: I just hope the after-sales service is just as good...

I want to give a big shout out to Michael Logothetis the service manager, Madigan my service rep, and Christine my co-worker for helping me with my Kia Sedona. My engine had a bad overheating issue and it looked like I was going to have to sell it for scrap. My current co-worker Christine, who used to work at this Kia, suggested I call Kia and give my vin # to see if I qualified for any extended warranties. Kia found the engine was covered under an extended warranty and replaced the engine at no charge. I was so overwhelmed at the honesty and integrity of Kia. You just don't find that too much anymore. Thank you for everything!!

My experience wasn't necessarily bad. The service sales rep I had was helpful and kind and made the experience pleasant however I would be wary of them upselling you services you don't need. Being told you need to replace something you replaced two days prior on your own feels a bit.. excessive and made me distrust the other "issues" they found. Sure enough had a friend look at the "issue" when I got home and he didn't see anything like what they had told me. Idk if it who was working on it had an off day or what but just be aware. If I had not personally replaced the first thing they told me I needed to replace literally 48 hours prior I probably would have assumed they were being honest so wanted to let other people be aware before spending hundreds of dollars.