Koons Ford of Silver Spring Parts Center

Excellent Excellent Customer Service! By far the best dealership, from WPB to Montgomery County. My go-to is Kenny Lonogan, who went above what I consider "average" customer service, making sure my car was picked up despite the team being short staffed, to following through with my warranty company & acknowledging a service coupon I had. Attitude is everything, Mr. Lonogan, even in his text messages, makes me think I'm the "only" customer. Every step of the repair, I was kept informed about the findings, status, & when my car would be ready Mr. Lonogans' level of commitment to ensuring customer satisfaction is par none. I live a distance from the dealership. However, Mr. Lonogan sent the shuttle driver to pick me up. Thank you CKing

Greatest invention since sliced bread: Ford Mobile Service! I’ve been using this service for several years now and love the convenience. Scheduling with Jesus is super easy and Owen and Kelly are prompt, efficient, and friendly technicians. I highly recommend this service⭐️⭐️⭐️⭐️⭐️

Went to koons Ford to utilize their fourlugh federal workers service promotion for federal employees who need service on their vehicle, per my curtecy call prior to my appointment I asked if they were still doing this promotion if i could bring my vehicle in, and they assured me that could be done, when I got their, I was told that service was exclusively for home visits and if I wanted, they could quote me for service right now which totally defeats the purpose of my visit, I believe this was a bait and switch tattic that didn't fair well, and being a 22 year veteran and federal employee i didn't take too kindly to being doopted into warrenting auto service that I didn't appropriate for financially, koons totally let me down👇🏽... Also, I will be letting other federal workers know of my

I received excellent customer service from Maintenance Team.

I just want to state that I have nothing against Ford.. but this dealer was by far the worst experience I have ever had with a dealer. I wanted to buy a new truck last year, so I came in to look at a blue truck that was totally decked out. I didn't end up like it. I asked if there were any lariat models there. Salesman responded with, "we have a lightning." I didn't know anything about these trucks and had no intention of buying. I told him no thanks. He insisted it would be good to see it anyway since it had the options I wanted. I agreed. I haven't seen a Lariat before, so I was, of course, impressed. I asked to do a test drive. I got back, and the next thing I know, we are talking about numbers. He informs me of all the awesome promotions and incentives when you buy new Lariat, such as