Koons Volvo Cars White Marsh Service Center

I had a wonderful experience here at Koons Volvo of Whitemarsh!! Me and my wife were in a bad situation both of our cars broken down and unable to use with one of us left in a rental. The staff and managers here worked with us with the numbers and we left out happier than we ever could! These people care about you! Come shop ;)

Kevin has been awesome to work with. I bought a 22 Honda pilot 25,000 miles on it. It’s a great car. Kevin was such a great sales person. I would look there again for another vehicle if and when I need it thank you.

I purchased a pre-owned Volvo out of state. This was my first visit to koons. Jacob went above and beyond with helping me get my vehicle on the road and making me feel welcome to the Koons Volvo family! I'll be sure to requeat Jacob to be my service advisor for all of my future visits. And this isn't a BS review either! He's a cool dude for real 😎👌

Disappointing Service Experience! I’ve been leasing and servicing my Volvo at this dealership for some time now and have always had positive experiences — until this most recent visit. Unfortunately, this was the first time I felt genuinely let down. I’d like to outline a few key concerns: 1. Unexpected Alignment Charge: I brought the car in to have one tire replaced, which was agreed upon. During a phone call, I was told that an alignment would be done. However, I was not informed that there would be an additional charge, nor was it explained why an alignment was necessary — especially given that the other tires showed no signs of uneven wear. This felt like an unnecessary upsell, and I was disappointed that no one communicated this beforehand. 2. Tire Pressure Not Reset: When I picked

I brought my car in for the 30K mile service. I expected it to take a couple hours, however by the time I got home a finished my first cup of coffee. Dan called to tell me the car was ready. 5 mins later, I called back to have him check the interior light; he willingly did so and advised it would be resolved when I came to pickup the car. Dan was great and very accommodating. Excellent service!