Lamarque Ford, Inc. Parts

Went in for a part for my 2002 Explorer and the customer service was atrocious in the Service Department. An older gentleman named Bobby thought it would be funny to pawn me off on his coworker because he didn't feel like working. The other worker was on her cellphone and was texting while still talking to me. Thankfully the part was cheap and they were respectful in the Parts and Accessories dept. A Mr. David Landry was awesome though. Give him a raise.

I was treated as a liar and the issues I brought up were brushed off and unresolved nor was any attempt made to do right by me, a longstanding loyal customer of 9 years. I brought up work I wanted to be done several times and after asking 3 different times and even being assured by my service advisor that the work was done before picking up my vehicle, my drive belt had still not been replaced and I had to bring my vehicle back. As well as bringing up the fact that I had a slow leak in my front passenger tire that I brought up twice to my service advisor and once to the SERVICE MANAGER and guess what, the nail is still sitting in my tire because they never fixed it. I will NEVER set foot in a Lamarque dealership ever again. I have had good experiences up to this point and was willing to pa

Very inefficient the 3 sales persons working in this section. Make me pay in cash because they can't even manage simple computers transactions. They made me go all the way to service to find out the parts code # bc they couldn't find it.. wasted at least 2hs for 4 parts that they already have in stock! Same issue I have with the salesman when I bought my 2020 F150

Easy access to parts department

A 5 star for Decades of excellent Professional service.