Larson Vans-Service Department

Waited 4 months to fix a cabin heating issue. Got home and the repair sheet said, “turned on heat and it worked” the end. Waited 6 more months for appointment #2. Dropped van off on a Wednesday night, proceeded to call and email them Friday, Monday, Tuesday, and Wednesday. Never got a return phone call and never got a returned email. They then charged me $150 for another warranty issue that they then said they could not fix because I replaced the bumper but could not tell me what troubleshooting was done. I would avoid this place if I were you. I’ll never be back. Huge red flag that they are backed up for six months in the service department but they are clearly making a killing.

We just called this company to inquire about purchasing a work van, and the experience was disappointing. The first person we spoke to was unhelpful and dismissive, making it difficult to communicate our interest. We ended the call politely but were left with a poor impression. The second person was slightly more understanding but seemed completely uninterested in speaking with a potential customer. This was a surprising and frustrating experience.

Incredibly lengthy delays in vehicle scheduling - 3 to 5 months out seems to be common every time I inquire about booking. They have returned approximately 1 in 5 phone messages and rarely pick up. I'm seriously considering selling my van because of how difficult it is to get any maintenance done.

Buyer beware!!! They are not equipped or capable of honestly servicing the sprinter vans they sell. Service advisers are nothing but failed salespeople and the so called technicians are first year apprentices at best. You will be taken for one hell of a ride and in the end will ultimately need to find competent service elsewhere. Be prepared to be overcharged and underserved. Also for commercial use vans be prepared to be unexpectedly out of business due to this incompetence.

Since moving to the new location this service center has really gone downhill. Unfortunately it’s the only one in the area. They do not answer the phone. If you leave a message you do not get a call back. There’s problems with the service. There isn’t room to park a vehicle with all of the endless recalls for airbags and emissions. They damaged the trim on my Sprinter replacing the airbag and I can’t get anyone on the phone or get a call back. I would not buy another Sprinter Van based on the service at this dealer. And it is the only dealer even remotely close to me.