Lausen Automotive

Had to get urgent roadside assistance with a blizzard approaching early on a Sunday morning. Lausen was dispatched and they were great. Friendly, clear ETA, and called with a timing update when they were on their way. Arrived within 45 mins from about 30 mins away. And Michael was great!

My husband and I were on our way home from PA on 84 when we broke down. We called AAA and brought us to Lauren Automotive. They were very professional and so helpful. We had 5 broken logs on the driver side back tire. Within 2 hours they got it fixed and back on the road to Mass. In our opinion an amazing team and explained what had happened since we had just put new tires on the car less than a month prior. Again thank you so very much for all they did for us.

We called this company waited an hour and a half. They knew the vehicle make,model, year and height; even specifically said they were sending a specific tow Truck to come get a cargo van. Tow truck driver pulled in with a flatbed which my van has been on a flatbed before mind you; and hopped out of the truck told us he couldn't Tow the vehicle; he said it was too big. I Asked why they kept us waiting an hour and a half knowing what vehicle was there and his response was I don't know. Come to find out these guys have just started towing six months ago probably don't have the experience or the drive to work, I know it’s a Saturday and you don’t want to drive 45 miles but that’s part of the job; you don’t leave someone broke down and say I don’t know. So I ended up going to absolute towing, t

Oh my God the worse representation for a business...the worker is an absolute shame, the entire company has absolutely no dignity. No respect One of the guys stole 250$ from a lady. Then turned around pretending like the money was never there after I watched him pick it up. To top that off the owner then tell me he's sorry. 😏And to have the lady call him. When she did he turned around and told her it was me. When worker. Was the one who refused to hand it to anyone but the cops. We had to chase him down. Just to be told By his boss no he wouldn't do that.... HE DID. I SAW HIM and your are now to. Blame. Because police will be involved. Good luck take care and God bless. Thank you for the response. No. I'm not homeless and no. The police report speaks for itself. Which names your employee

I have to say that these guys are amazing!! I was hours from home and I had a very rough time trying to sort out what to do. Every one of the gentleman I dealt with, went out of their way to help me more than once. I highly recommend them to anyone in the area. Thank you don, Wayne, Dennis. You’re all fantastic! 20 stars