Lee Hyundai of Fayetteville Service Center

I purchased a new car here about two and a half years ago, and since then, I have visited this service center more than ten times for oil changes and tire rotations. Since service advisors are usually assigned at random, I have worked with many different individuals over the years. While me and my daughter have met a couple of kind staff members before, our recent experience with Gary Wallace was so exceptional and moving that it prompted me to write my first-ever review for this center in 2.5 years. After a minor accident, we were worried about potential underbody damage mentioned by the other party's insurance company. What truly touched me was Gary’s incredible dedication: to ease my worries, he personally lay down on the cold, uncleaned floor twice to thoroughly inspect underneath my c

Bryce Deppe provided us with outstanding service when our new Genesis had issues. He went above and beyond to help us solve our problems. He was responsive to my concerns, listened without judgement and most of all he made us feel like valued costumer. Best of all they were able to fix my car and restore it back to its original conditions. Thank you Bryce.

We were on the very last day of a three-day road trip when we realized we needed a replacement for a specialty tire—definitely not what you want to discover far from home. Declan at Lee Hyundai of Fayetteville couldn’t have been more helpful. He figured out the issue right away, found the exact tire we needed, and had us back on the road within a few hours. He was kind, reassuring, and made a stressful moment feel totally manageable. So grateful we ended up there and got him that day!

Awful experience, both time I've been to this place it appears that their mechanics are incompetent as well as the sales staff. I came to pick up my vehicle and they gave my key to the sales staff who called me on my way and asked my ETA. After I had stayed I was 25 minutes out the staff acted as if it was not a problem at all, just to find that everyone had left early and make my 45 minute ride to pick up my vehicle pointless. This location should be reported to the BBB and I don't recommend ANYONE to take your vehicle here. Not to mention the prices here are absolutely OUTRAGEOUS.

I recently purchased a Hyundai Santa Fe and had my first oil change today. I wanted to say thank you to Keon for being such a great service rep! He explained everything and had my car completed and washed in no time. Customer service isn’t always easy to find and I was very happy that Keon and Lee Hyundai still care about the customer.