Legacy at Cranberry Landing

New company, Willow Ridge, has bought cranberry landing and things are only going downhill since they started in mid november. Food quality has gone down, the service from caregivers has gone down, the cleanliness has gone down, and the administration only cares about one thing: MONEY! My family member is a resident there. My family has complained over and over to management with no result so maybe if the company sees this public complaint, we may see some changes. They dont give medications on time or sometimes at all, lots of medication errors all the time The food used to be great but now they have new vendors and cooks and it is just outright disgusting The new director of nursing acts like she cares then does nothing at all and only wants her friends to come work with her who by the w

Terrible. My Mom has been there for over a year. Staff are usually gathered together doing nothing while I have in the past 3 weeks, cleaned up accidents in her bathroom, done her laundry myself. She is pretty much on her own. No help changing into her pajamas, etc. They moved her to memory care. All that means is she is on lock down. No extra care. Over $6000 per month.

I want to express my deepest gratitude to the staff at Legacy at Cranberry Landing (Memory Care) for the outstanding care they provide my mom! From the moment my brother and I walked through the doors, Meghan Bentley (Sales Director) and Ronnie Hurley (Sales Associate) gave us a feeling of a sense of warmth and compassion that I experience from the staff every time I visit my mom. The staff goes above and beyond in ensuring that my mom is not only well cared for but she is also treated with dignity and respect. The caregivers give a personalized approach to her care and this has made a world of difference in my mom's well-being! This has made my mom's transition from living with me, to her new "apartment" that much easier. Whether it’s engaging mom in meaningful activities, ensuring her c

Do NOT recommend this place. Sales girl, Meghan, loud, unprofessional ,only seemed concerned with making the sale. Comes across very fake. Uninterested in answering questions. Jessica executive director, while visiting we overheard her speaking negative about others. Not “executive” material. Cold atmosphere.

Recently was visiting for a tour and it was delighted! Everyone I passed by was friendly and I was so happy to see how how large the apartments were. They apartments are warm and so clean! I enjoyed the nice homey touches throughout. The building is updated and feels cozy with personality sprinkled throughout. I will be recommending this to all of my clients in the future.