Lexus of Lexington Service & Parts

Brought my Lexus in for the panoramic camera recall and had an excellent first experience with Lexus of Lexington. My appointment was on time, everything was well organized, and the staff was friendly and professional. The waiting area was top notch—comfortable, clean, and even had a lady serving snacks, coffee, water, and sodas. Couldn’t have asked for a better service visit. Highly recommend.

I bought a 2025 Lexus NX350 Premium brand new from Bobby and these folks! My buying experience was amazing with Lexus of Lexington. I had previously had a horrible experience when I was shopping around for my new car last year with a Toyota dealer that’s up the street from this dealer. So it’s so refreshing to come into a dealership, and get treated like a human instead of just a number or a dollar sign. Now When I take my car in to get serviced at Lexus of Lexington, Mario is the ONLY advisor that I work with. It’s nothing against the other Advisors because they are also great I’m sure! Mario always keeps me in the loop which I am very passionate about. He also works with our schedules and ensures we are taken care of like we are family! Thank you Mario Mazzocchi and the amazing Team at L

Three of my new tires were made of the 45th week of this year and the other one was made at the 6th week of this year. So they pawned a 10 month old Tire on me. You can actually see them work on your car and when they put mine on the alignment rack they put all the devices on the wheels but I did not see any adjustment. Never got paperwork on the alignment so I guess that's why I didn't get charged for it, so now I got to take it somewhere to get an alignment, I know it's not aligned properly because the tire on the right front was chopped up bad. This will make the third time in 3 months

Lexus of Lexington is top notch! Great service, professional and friendly! Ida was my advisor she's awesome! Thank you for such a positive experience! If you can wait to get a loaner vehicle this dealership is worth its weight in gold! Takes the stress out of having repairs and services to your vehicle.

Lexus is known for their world class service, you guys are the reason why it is like that for over 30 years. Keep doing what you do. I serviced 2 Lexus yesterday. Very happy.