Lexus of Pembroke Pines: Service Dept

this Dept is too small to handle the amount of cars coming there for service. if you call to make an appt., you get an AI assistant instead of a live person - left 4 messages for a service person through this AI system and the person never any of the messages - took almost 10 minutes to get a live person. sometimes you can't even find a place to sit down in the waiting room area. Have spoken to people in the waiting area who had appts and had already waited for 1 1/2 past their appt time and still hadn't been helped. this used to be a really nice service Dept with amenities such as free car washes, person who did nails, fancy coffee machine, and breakfast food - non of these now. the Lexus in Miami has all of these amities and more, yet they sell/lease fewer cars than Pembroke Pines.

Very Bad Experience – Serious Safety Lapse Lexus Pembroke Pines – Service Department My experience with the Lexus Pembroke Pines service department was extremely negative and dangerous. My wife went in today for the first 5,000-mile service on our 2025 Lexus RX 350, which is under warranty. The vehicle was received at approximately 11:45 a.m. While waiting in the lounge, after about 40 minutes, she received a call from service advisor Ashley Torres, informing her that a tire was flat due to a nail and that she needed to buy a new tire for $360. This is suspicious, as the vehicle had never shown any prior alerts or problems with the tires. My wife called me to consult, and I spoke directly with the service advisor. I clearly stated that I did NOT authorize the purchase of a new tire and

I called requesting service which they said was not available, however, the person on the line was kind enough and willing to provide me a local trusted shop, which turned out to be a great option. Very happy with the service provide provided here. I’ve also taken my car here for work and they did a great job replacing my dash and with the tuneup my vehicle needed. I’ll be back for any other needs related to my vehicle. I’m including a picture of what it looks like after.

I don’t normally write reviews, but after years of using this Lexus service department, the experience has become too frustrating not to mention. Communication is consistently terrible. Calling the dealership is almost pointless—if you’re lucky enough to reach an operator, you’ll still get transferred to a voicemail box. The online appointment system isn’t much better and often feels broken. What’s surprising is that this location has a very high overall rating with a huge number of reviews. Based on my experiences, I can only assume they ran some kind of campaign at some point to get people to leave feedback, because it doesn’t match the day-to-day reality I’ve consistently seen. Once your car is actually there, the time management is just as bad. On my most recent visit it took 40 minu

Scheduled my service with manager Jose Amaro for an oil change and premium detailed wash on Wednesday at 7:30 AM with an appointment. I was told by the manager that the Premium Detail Wash would included the following: - Hand wash and drying of the vehicle - Polish and wax application - Shampooing of the carpets, seats, and floor mats and conditioning - Detailed dash, console, and air vents cleaning - Cleaning of the heels, tires, and wheel wells - Wax Five days later, my car was ready. Please refer to the pictures for just a few examples of the condition of how my car was received. It is evident that I was charged over $159 for a machine car wash and the quickest passing of wax possible. My seatbelt was covered in someone’s beverage. My side view mirror had scratches that I was able t