Lindsay Lexus Service Center

Mr. Le Nguyen was very impolite and unprofessional as a service consultant. I scheduled my appointment through the Lexus app, but the final invoice at the dealership was higher than the quoted price. When I asked for an explanation, he was unwilling to clearly address my questions. The price difference itself was not a major issue. However, Mr. Nguyen’s attitude made the experience uncomfortable. He did not handle my concerns appropriately, and his lack of communication was disappointing. At the end of the visit, I still expressed appreciation for the service provided to my vehicle, but he did not respond. I value professional and respectful customer service, especially from a luxury brand. I hope this matter can be reviewed to ensure a better experience for customers in the future.

I've been coming to Lindsay for the last 5 years and service has gone down since then. The most recent experience I had is I got my car serviced only to get it back with a new issue created during the original service. Called and explained to them the new issue 3 days after getting the car back after being serviced and low and behold there are no appointments or loaners available. But of course I can bring it in and wait for hours (regardless of any other appointments I may have) or I can wait 2 weeks and bring it back.

Gaby Wells, my service representative, is a total delight! She is 100% professional, competent and makes her clients feel very special. I have been working with Lindsay Lexus Service Center for over 9 years and am very pleased with my service experience. Thank you!

I've been a loyal customer of Lindsay Lexus Service Center for years, and they continue to impress me every time. The service is truly impeccable—efficient, professional, and consistently attentive to detail. The staff always makes me feel valued, and they go above and beyond to ensure my vehicle is in top shape. The newly renovated facility is stunning and elevates the entire experience. From the sleek design to the comfortable waiting area, it actually makes waiting enjoyable. Whether it's routine maintenance or something more complex, I trust them completely. Highly recommend for Lexus owners!

The most beautiful new building with the worst customer service. I’ve paid $120k for Lexus LX600 last year and its exterior plastic has been melting. They made me sit here for 2 and a half hours so that they can manage to take that one photo and order the part. Imagine taking a photo of a window in 2.5 hours; neither talking or answering their texts - such a mess in such a beautiful building!!!!