Lithia Hyundai of Fresno Service Center

Our service writer was great. The back log of cars was not. Appointment at 11 and did not see the car for 2 1/2 hours. Understanding that they had callouts but appointments are made for a reason. I would like to see some sort of person that guides the cars in and explains the process. I was lost for the first 20 min. Stopping at an old service shop first then going back because the service shop I was supposed to go to was labeled parts on the front. Signage would help. Then was not sure if we pulled in to both lanes or one? Had to get out and interrupt a service writer to ask where I’m supposed to pull up to or if I’m even supposed to do that. But again the actual work was good, service writer was good and overall I like the vibe of this dealership.

We bought a car here last month and also purchased insurance through them. They did not clearly explain the insurance details at the time of sale. For the past two weeks, I have been calling regularly to get clarification and assistance, but I have not received any help. It feels like the focus was only on selling the car, and after the purchase, customer support was very poor. Based on my experience, I would not recommend buying a car from this place.

Had a really good experience here. The staff was super friendly and easy to talk to, and they explained everything in a way that actually made sense. They got my car taken care of quickly, and it’s running great now. I’ll definitely be coming back and would recommend this shop to anyone looking for reliable auto service.

When called for appointment. Got in pretty quickly. After explaining to them why i was there. They did a thorough assessment of my vehicle. Fast, friendly and great service. Car is running like a champ

I purchased a vehicle through Driveway and it started off pretty great until my vehicle got delivered to this location for final inspection. My car SUV has been sitting here for over a week and the only answer I get from the dealership through text is the are waiting to do a cycle drive which takes an hour to complete. I talked to several managers at the location and unfortunately no one on the service department of as a clue. The only two individuals that are aware of my situation has been dodging my calls and all the VIP personnel from driveway.