LKQ Arizona

Always have had a good experience with lkq. Their website is easy to navigate. The Phoenix location has an amazing front desk gal (I'm so sorry I'm terrible with names). All the parts I have gotten from them were clean and functional. Great place to save a ton on used auto parts. **update** still getting parts from them, still getting quality parts for cheap and good service.

First transmission that was ordered was the wrong transmission. Needed an manual not an automatic. The whole reason of having and providing the vin number. The second time, still wrong transmission. I called and asked this not being handled with any customer service. Especially, driving all the way from NE Phx to SE Phx. Definitely, no customer service whatsoever. I’m sure another company will gladly accept my money. If I have to refund it.

I recently visited this location to pick up parts for my car, and unfortunately, my experience was very disappointing. The staff I interacted with were noticeably discourteous and unprofessional, which made the process unnecessarily stressful. Clear communication and respectful customer service are essential, especially in situations where customers may already be dealing with vehicle issues. I hope management can address these concerns and improve the overall customer experience moving forward.

Horrible experience! The shop I took my 2012 Ram to is one that I have trusted implicitly in the past. After doing my own research on a reman engine, the owner of the shop assured me that his supplier provides an excellent product and recommended that I go with his source (LKQ). I didn't know LKQ did reman engines. Now I know, they don't. What a HUGE DISSAPOINTMENT!!!!!!! This engine sounds like a bucket of bolts being shaken. It has more knocks and ticks than a worn-out diesel on cold start-up. I have actually been in 2 drive throughs where they have asked me to 'please turn your car off, we can't hear you." The owner of the shop told me not to worry, they will do whatever is needed to take care of it. Then, after having it for a day, told me he doesn't hear anything abnormal an

I trust my mechanic, but now we BOTH won't trust parts from this business. My transmission went out in May 2024 and was replaced by a transmission from LKQ. It crapped out completely after just over a year. That kind of thing shouldn't be happening with such a major component. They took forever to get back to my mechanic's inquiry. We were both hoping they'd help us out. NOPE. Your subpar parts are making mechanics look bad, while milking customers dry.