LKQ - Leominster, MA

I am very disappointed with my experience at LKQ Auto Parts in Leominster, MA. On January 30, 2026, I ordered a transmission for my 2016 Nissan Rogue and was promised delivery within one week. As of February 11, the part was still not delivered. I was informed that if I waited for delivery, it could take an additional two days. Because of the delay, I had to arrange for my nephew to pick it up at the store myself. During this time, I received no tracking information and no proactive updates. Each time I called, the only response I received was “I’m sorry.” Unfortunately, an apology does not cover the rental car expenses I have been paying while waiting for this part. For a company the size of LKQ, the communication and logistics at this location are unacceptable. Customers deserve accur

On 05/29/2025, my pilot needed an engine, according to my mechanic. The body shop tech next door knew the rep at LKQ Leominster, Mass., and made a call. I paid $1900 via CC over the phone; they delivered on 06/04/2025, and the core $120 will be going to my CC. I mounted the engine and found out it was cracked. I called the place back, and they sent another one. They will credit me $100 for the $1200 install, but instead, they sent the check to the body shop, and we were looking for the SS for weeks. The second engine was installed a couple of days later. I drove away from the garage, sluggish, no power... and fumes coming from the exhaust. I had a work trip outside the country for the entire summer. I called the rep at LKQ prior to let him know about the 2nd engine's issues. He told me

Very bad experience. I ordered 6 parts for my vehicle and they never arrived. The company kept my money for a long time without resolving the issue. I was counting on those parts to fix my car so I could travel and visit my family for Christmas, but that never happened. Very disappointing service and lack of responsibility. I do not recommend this company.

WHICH I COULD LEAVE 0 STARS - I'VE SEEN BAD CUSTOMER SERVICE BUT NOTHING LIKE THAT EVER IN MY LIFE. WE HAVE 5 SHOPS AND WE ORDER FROM THERE DECENT AMOUNT OF TIMES, EVERYTIME WE CALL SERVICE GETS WORST AND WORST. I DONT UNDERSTAND HOW A NORMAL HUMAN BEING CAN BEHAVE IN SUCH BAD MANNER TO SOMEONE SPEAKING TO THEM SO NICE AND POLITELY. I GUESS YOU CAN'T FIX MISERY...

I have enjoyed dealing with this establishment for a long time. I recommend to order ahead on the phone or directly from the counter. They are knowledgeable with plenty of inventory and ordering options.