LKQ - Wilmer

Very rude, they will ask you to come pick up your order and when you get there , is either the parts is not complete or they are looking for it. The made me drive 55mins to tell me they couldn’t find the parts. Not the first time they did this! The front desk people are messed up. Marco is the worse salesman ever. He needs to be checked!

Ordered a seat that was supposed to arrive three days ago and still hasn’t shown up. I waited 20–35 minutes on hold each time I called. When someone finally answered, they transferred me and no one picked up — this happened four times in one day. I even explained the issue and was still transferred anyway. I have a commercial account, and this level of service is unacceptable. I won’t be buying from LKQ again.

Clean and professional salvage operation. I needed a 19" wheel for a spare and I found exactly what I needed at a reasonable value.

The experience with LQK was very frustrating. Calling them was a great experience. The sale experience was great. The price was awesome ,beyond that point was where a lot of things went wrong first, they sent me a motor that didn't even work. Then, in exchange of the second motor the delivery driver threatened my mechanic for $22 that they weren't going to leave the motor. If you didn't pay them $22 once we got that motor and it took them almost a week and a 1/2 to pick up the motor. There was no communication whatsoever and exchange for the core. We had to call them continuously to ask them about the refund just to go to their office for them to tell us that they mail the check to the mechanic when we pay with our debit card. at LQK so why would you send a check to the mechanics unaccep

The customer service was great and I didn't have to wait too long to get my part,but it was not explained to me that if I brought the core back after a certain time that I would have to wait for them to mail me the refund and it's been weeks ago since I took the core back and still haven't received the refund check