Lombard Auto Body

Ultimately, it's the people who make or break a business, their customer service skills, sincerity, and the people I encountered at this establishment, Lombard Auto Body epitomized what it means to practice, exhibit such skills, they went far and beyond in their consideration and accommodation, especially Jack Chew and Nehi. I am from Santa Cruz and I had to take care of some business in San Francisco, unfortunately my car broke down so I had arranged for the tow truck to take it to an auto repair shop close by that was recommended by my insurance company, however when I arrived at the auto shop they said that there was a misunderstanding and that they had no openings that day and could possibly work on it in a day or two, but they mentioned that they shared the building with an auto bod

Jack and his team did a fantastic job fixing up my car after it got flooded in a storm. Looks like new! Great experience and value. And great communication.

Jack is the best. Curteous, proficient and always clear on what he is gonna do, and what HE CANT. He has help me out a number of times, and Im a CAR GIRL. LIMO DRIVER, TRUCK DRIVER, STUNT WOMAN... who knows cars... Jack is square and honest. Thank you to Jack and his whole team!

Great service, got me sorted within 5mins. Very friendly. Thanks again!

I paid Jack $450 at Lombard Auto Body to have two new headlight assemblies installed on my Toyota 4Runner. Within a few hours, he told me my car was ready for pickup. After I picked up my car and brought it home, I noticed that my fog lights no longer worked. Also, the new headlights were not properly aimed and there were 4 missing retainer clips for the fan belt shroud, presumably an important safety feature. I contacted Jack that same day. Instead of asking me to return my car so they could complete the job I paid him to do, Jack claimed that they checked the fog lights and they were working, which was false. Once I finally convinced him that my eyes did not deceive me, he then demanded I pay an additional $1,800 (4 hours at $450!? per hour) to replace a "Can Bus". Huh? Or alternativel