Lone Star Bavarian, Inc.

If I could give them more stars I would, they went way above and beyond what I expected. I have a 2013 Audi S6 that had a transmission failure, They sourced a reman unit and found a good used 1. They contacted my warranty company , They warranty company took a week to get their inspector out to look at it, another week to get the work approved. By then the good used transmission was gone. So Trent and his team located another on, but determined it was not worth installing . Well it turns out I have a odd ball transmission , which became nearly impossible to locate another 1. For over a month they kept trying to find another 1 with no luck. The whole time Trent and his team kept me in the loop as to what is going on. I finally made the call to just get the reman unit from Audi. I picked

Extremely disappointing and unacceptable experience!!! ❌❌❌❌👎 My partner went to Lone Star Bavarian Inc for a full vehicle diagnostic, which he paid almost $200 for. He was very clear from the beginning that he would not proceed with repairs, as he already has his own mechanic and only needed the diagnostic report Because of that, instead of providing the complete diagnostic he paid for they gave him a very incomplete and poor report, clearly cutting corners once they realized they wouldn’t make more money from him! That alone is dishonest and unprofessional!! When my partner went back to complain and ask for an explanation, the manager, Trent Cole, reacted in a completely unacceptable way. He started yelling, refused to acknowledge their mistake, kicked my husband out of the property,

I found transparency, trust and Integrity at Lone Star Bavarian, Inc. after an expensive misdiagnosis at the BMW dealership. I needed a second opinion from an independent BMW service provider. I contacted Lone Star Bavarian and made arrangements for their team to take a look at my issues. They welcomed me into their shop and explained everything they did to correctly determine the diagnosis. The diagnosis LS Bavarian provided revealed the misdiagnosis by the BMW dealership. The dealership identified a rear differential as my problem with a parts and labor estimate of $9,000.00+ to replace the differential. The correct diagnosis by a highly trained and BMW certified technician at LSB was a worn wheel bearing which cost me approximately $1,700.00 which also covered some additional services.

Called last Friday (May 2) and made an appointment for Wednesday (May 7). I arrived at around 8 am and spoke with Nicole at the front desk about my appointment and what service my car needed (transmission service). They provided a ride home and shortly Nicole called and gave me a price for the service needed and I agreed. She stated that my car 2007 BMW 550i would be ready later in the day. I received a call around 1 or 2 pm to say that my car was ready. Nicole sent the driver to pick me up. The driver arrived quickly and I paid my bill and left. They had washed my car and vacuumed the inside (very nice Thanks for that). Nicole was very professional and made everything a smooth transaction. JH

I have a long standing relationship with LSB. From the moment you call, Megan is so kind and helpful. I cannot say enough about Trent. He is knowledgeable, very articulate, takes the time necessary to help me understand what the issues are and keeps me informed every step of the way. Al in all if I had to move I would ask Trent for a recommendation for another shop and if he trusts them I will too but I’d miss Lone Star for sure!! I just hope they wash and vacuum my vehicle like LSB does…just another way to go that extra mile to make his clients feel special/important! #personable #highlyrecommend #benzgirl #bmwgirl