Longo Collision Repair Center

Took my car in for a large comp claim with a lot of body damage. They quickly evaluated the extent and worked hard and efficiently to repair as quickly as possibly. From going above and beyond in finding parts to insuring that the claims adjuster was up to date. Frank and Gregory are the best and I purposely drive over an hour and half just take my car to this collision center because i know they're the best.

Josue and Michael helped me rigorously throughout my request to paint several parts. It was a difficult paint color however he reassured and made sure that their painter matched the pearl color that I wanted. If you're ever going to their collision center whether it be for an accident, or like my own personal project of painted parts, ask for Josue or Michael and they'll make sure you're happy!

🚫 Warning: Horrible Collision Repair Experience at Longo Toyota El Monte – Poor Service, Mismanagement, and No Accountability 🚫 I’m deeply disappointed with the service I received from Longo Toyota’s collision repair center in El Monte, and I feel obligated to share my experience to warn others before trusting this facility with their vehicle. I brought two of my vehicles—a truck and an SUV—for repairs following insurance claims. What should have been a smooth process quickly became an absolute nightmare due to incompetence, lack of accountability, and disorganized management. Not only did I have to return both vehicles TWICE because they missed obvious repairs the first time around, but they had the nerve to take both cars back without offering a rental vehicle to make up for their mis

If I could give this place no stars, I would. We brought my car to Longo Collision Repair Center on September 11 for a back seat replacement approved by our insurance. What followed was one of the most frustrating and awful service experiences we've ever had. There were zero proactive updates. Every time we called for a status, we were told someone would call us back—yet no one ever did. We had to chase every piece of information ourselves. Today, after multiple calls, we were finally told the car was done but being held due to “pending payment.” This was news to us, as our insurance had already confirmed payment. After pressing further, we learned the repair center didn’t even send the supplemental invoice until this afternoon—nearly a month later—causing an entirely avoidable delay.

I came to the Longo Certified Collision Center and they were very kind. Josue Pineda and Vic Martinez provided an excellent customer service. They were very supportive and they helped me with fixing the scratches in my car. Thank you so much! I appreciate all the hard work that you did for my car. Thank you!