Loren's Auto

I would give zero stars if I could Loren told me that I could come and get my personal belongs out of my van and then had a fit about it

Charged $449 for a "service call". My driver already solved the issue and was pulling off. They didn't even get out of their truck! They did NOTHING but show up. I would expect a fee but almost $500 is absolutely criminal! Disgusting!

The police called them to tow my car after it was hit by a drunk driver and the driver did not speak to or acknowledge us the entire time. When asked where he was taking my car he said "my yard". I told him I wanted it taken elsewhere and he said I would need to pay him right now if I wanted it taken anywhere else. I was already having the worst day because of this event and his treatment was just the cherry on having my car totaled due to no fault of my own. Would never recommend them to anyone unless you enjoy being talked to like your garbage.

The cops called this place after my car broke down in the middle of the road (not blaming them). My dad had called this place multiple times to find out what the mechanics had done to my car, sense we’re from Illinois, and the employees here REFUSED to disclose any information they had done to my car. Nobody seemed to know anything about what happened to my car. I also had to find out from reviews that there is a $50 holding fee per day, which we were not notified ahead of time (which is illegal). When my dad and I came up to get the car, we were expecting the price to be $125 as that is what we were told on the phone. Once we got there Loren told us the price was $288. My dad simply asked why the price increased and Loren aggressively crumpled up a piece of paper, threw it, and told us th

DO NOT TAKE YOUR CAR HERE. My car was towed here after an accident, which was only 10 MINUTES from the accident site and I was charged $637. RIDICULOUS. Then I had went to grab some things out of my car and the owner was immediately rude and disrespectful to me and continued to tell me I had an attitude and tried to justify the $637 towing fee by telling me I was wrong about the distance to the accident site. Then followed me to my car and questioned what I needed and continued to be rude. DONT GO HERE. Would give zero stars if I was able.