Lorenzo Ford Service

I dealt with two service advisors today. One was wonderful, Frandy Hernandez and the other, Emanuel Burgos, was terrible. I wish I could rate them separately because I would give Frandy five stars and that other guy zero. To sum it up, Emanuel was the most unhelpful and uncompassionate service advisor I’ve ever had. Not only did he do ZERO to address my concerns but he flat out lied by saying there were no loaner cars available that day and even if there were any, he couldnt give me one even though the problem I brought my Bronco in for is under warranty and would take days to fix. Thank God Robert from Collision saved the day by *MAGICALLY* making a loaner car appear and Frandy THANKFULLY took over as my service advisor… very friendly, professional and helpful. ASK FOR HIM ONLY if you ev

Took my f150 to get the door code. They said $135. They told my they couldn’t do it because the radio Best Buy installed was done poorly and 2 wires were shoved into the diagnostic plug and they didn’t want to touch it. They even told me they tried pulling the wires out. When I took it to Best Buy, they simply plugged out the insert from the diagnostic slot. They showed it to me and it was installed properly. The mechanic at Lorenzo ford had no idea what he was talking about. I will never take my vehicle there.

This place is awesome , great service, quick, but i will be back on some issues that need attention, i recommend them. Strang to see the service manager engage with customers nice touch. he was the one that brought up the car since he saw i was waiting with my kids.

Wonderful experience got done quick Adrian was great and had the truck ready for me when we got there and everything went smooth

I've called these people twice over the past three months to get some service done on my Mustang Mach E, but they never get back to you. Extremely unprofessional. They get all your info over the phone, then tell you they'll call you back within 24 hrs to confirm but that's about it. It's nearly impossible to find a decent Ford dealership in this town. No more Fords for me.