Lucid Studio Tysons Corner

My name is Miles W. & my brother Michael G.had a very frustrating and unacceptable experience with Mr. Lindsay during a scheduled demo drive at Lucid that reflected a serious lack of professionalism, organization, and consistency. We scheduled many demo drives before at this location but this one experience was beyond unacceptable. We had an appointment scheduled for 10:00 a.m., yet when we arrived, the store was not even open on time. There was no prior communication, no explanation, and no apology for the delay. Starting a customer appointment late because the business itself isn’t prepared immediately sets a poor tone and shows a lack of respect for customers’ time. Once the demo drive process finally began, the experience continued to decline. I was asked to provide proof of insuranc

Called the dealer on Thursday because the steering wheel was no longer turning, they deployed a tow truck to tow the car which was located in a parking garage The tow company sent a truck which was to high and could not access the parking garage which caused them to redeploy another tow truck. Car was towed to the Dealership in Tyson's meanwhile the dealership was texting me with the number to have a loaner car arranged. Here we are Saturday morning, I called 5 times after 9am and no one answered where it kept prompting me to leave a voice mail Received a call at around 10 am from Ron in service who said they cannot locate my car and didn't even know if the car was at the dealership (wow) 15 minutes went by and Ron called me again asking me to activate the horn or lights from my app in

Exceptional staff, they treat u like a star even if they know you are not going to buy one. They explain every feature of the car and company concept behind it. Even got me to the brink of buying one. Keep it up with good work.

I was contacted by Julian at the Tyson’s Lucid Studio and he let me know that my new Dream Edition Lucid was ready for home delivery and it was delivered in an enclosed vehicle on time with no issues…Julian spend time detailing the outside of the car with pride and was patient is helping setup the vehicle and showing me how to operate all the controls. It was a great delivery experience and his fellow co-worker was also very helpful and patient….top notch Studio and I would recommend stopping by to look at the car and place a reservation.

I walked into Tysons Lucid fully prepared to seriously discuss a purchase, and the customer service I received was nothing short of appalling. There were two employees and I use that term loosely literally planted in chairs, acting as if my presence was an annoyance rather than a potential six-figure sale. They were so utterly disinterested that they didn't even bother to lift their heads, let alone utter a simple "Can I help you?" or "Welcome." It was an egregious display of apathy.