M & M Auto Parts

Very knowledgeable and helpful with auto parts. Assured we had the right part for my vehicle by coming outside to compare and confirm.

Bought a used engine from them was told it ran with video. Engine turned out to be bad. Upper management after wasting a week of my time told me it was my problem and I must have damaged it during install. Later come to find out the car they pulled it from didn't have a key it had a timing belt installed wrong bending all the valves. Only after threatening to go to claims court was I given a refund.

Completely Unprofessional!! Howard Mclain has the worst people skills I have ever had to endure for a sales rep. His communication skills and people skills are about as subpar as it gets. I have been a client of M&M and spend approx $10k a month, but I would give them a dime. They will constantly blame you for THIER mistakes. When they are wrong the have no remorse. Wrong parts sent constantly, Poor Attitude, and when you try and reach out to the upper management, Jeff Sours (M&M's C.O.O.) is scared to handle the situation and wants the customer to fix the problems you are having with their company on their own. I guess that's what you get when buying used auto parts!! Buyer beware, They think their used parts are band new in the box and they can never be wrong.

Called this location before making the 40 minute drive there looking for a specific part. The website said it was in stock at this location but I always call ahead to make sure I’m not wasting my time. Got there to find that the part was not actually in stock at this location and the very person I spoke to on the phone didn’t seem to think it was their problem that they lied to me. Apparently in stock means one of their stores somewhere carries it (in this case it was their store in Fredericksburg) I’m not sure how anyone can interpret a customer calling and asking if they have a part as meaning anything but is it currently in stock at the phone number I just called for your store in Chesapeake. As someone who specializes in customer service I’m honestly appalled. This is beyond poor bus

Friendly, didn't have much there. I was looking for nissan parts. A rim. He didn't have it. But they do have alot of reasonably priced chevy parts.