Mach-1 Express Wash of Toledo

I need a refund. I pay $40/month for unlimited washes .I truly do love this place, so much, that I am willing to drive 25-30 mins from my house, and pass 15-20 OTHER CAR WASHES, just to come here for the indoor vacuums. BUT.... THEY ARE NEVER OPEN!!!! I have drove here 6 days in a row, 25 mins from my house, just to get a carwash in the middle of the afternoon and they have been closed every time with no answer, until today...I was finally greeted by a worker at the entrance... Just to tell me that they are closed today, even though there was a line of cars,wrapped around the entire building. I want my money back!

When it's fully operational it's great, but several brushes on passenger side have been down all winter. Also, they are closed all the time. Not just when they were down for repairs (which didn't fix the brushes). But today again closed around 5pm. I left and went to Tommy's on Monroe st. Website doesn't work so I don't know how to cancel. Luckily I used am-ex and charge back will be easy.

I tried very hard to like this place. It has so much potential. But There have been several times during the winter when I went to have the crusty road salt washed off my truck to find them closed during their posted "normal business hours". Ironically all of the competing businesses have always been open. Since starting my service there three of the wash brushes have been dead. They don't spin or operate. They had the building shut down for a week to have repairs done, but now that its open again none of the brushes have been fixed. My billing info has been mixed up with another customer. My plate suddenly stopped scanning and I found out another customers name was associated with my truck plate. So I was paying for somebody else's wash. I am still trying to resolve that issue. I was also

Their website states they’re a family oriented company geared toward customer service. That’s a complete lie. In June 2025, I went through the wash and they had a metal hose wrapped around their brush that broke my windshield, chipped and dented my hood and the roof of my truck causing $7400 worth of damage. They told me to go get 2 different quotes for the damage. Their customer service stated in an email and text message that they were at fault, had received both my quotes, and it would be taken care of. They had me come to the car wash and get cash to pay for the windshield (strange but whatever as long as it was fixed) so they wouldn’t be liable if I were to get a ticket for the broken windshield. After the windshield was fixed, I had to get both quotes adjusted due to the windshiel

Sounds as if I am not alone in my thoughts about this place! I really like it and also tried like hell to not like it. But, continuous times I was welcomed by closed doors and excuses from the staff. Iwas a patron of a different car wash for years and not once were they ever closed. It's too bad that such a good place is losing so many people due to always being closed.