Mac's Auto Repair & Towing

I am so thankful for this location. Here's a breakdown of the situation I was experiencing today: I live about an hour away from Avon Lake. I was visiting friends in the area for Christmas. When closing my trunk this morning, the hydraulic trunk extender locked up and when I closed my trunk the metal bar snapped off and then broke the casing of my taillight. So I needed to do 2 things: 1) Remove the nuts attaching the trunk extender to the body of the car. 2) Ultimately schedule a repair for that part and the taillight casing. Without hesitation, the store manager grabbed his tool followed me to the car .... took off the 2 nuts so that my trunk would close and sent me on my way. Thank you Mac's

The guy who supposedly runs this place is a poor excuse for a business man. We called looking for a mechanic, tow truck guy answered the phone and was rude to my husband. We took our business elsewhere. Then this guy proceeds to call me a liar, rather than rectifying the situation like a good business would do. Instead he insulted and called names like a child. I HIGHLY recommend staying away from this place, based off my interaction with the owner, he is not deserving of your business nor is he kind and extremely rude and will laugh at you. There are PLENTY of places to take your vehicle where you will be treated right, this is not one of them. Update to this guys response…calling me a liar he doesn’t even read what people write. Says I don’t live in Ohio LOL I’ve lived in Sheeffield for

I am a fairly new customer and Chris and his staff went above and beyond. I like that he called me before the work was started to give me a price and he is so polite. Thanks Guys! Keep up the good work!

Fixed a difficult issue I was having with my car and price was fair! Best price for foreign cars around. My car now drives like I just bought it brand new. Customer service is awesome. Chris and Chandra are awesome. Treated me genuinely and fast. Skip the dealerships and go to Mac's Auto Repair & Towing in Sheffield Lake. Best repair shop ! I my name behind that.

I went to this shop a few times before and had good service little pricey but good service. My front brakes were leaking brake fluid so called them and asked for an appointment to take my car in. I dropped my car off Friday morning 12/06/24. As I walked into the business to hand them my keys and let them know what was going on. There was a bunch of business associates in the lobby talking/ having a meeting. I tried to explain to Brandon what was wrong with my vehicle, and I felt like he really wasn't listening to what I was trying to explain to him. I asked him so you will call before you start working on the vehicle and give me an estimate on how much it will cost, he assured me that I would be contacted and given an estimate before anything is done so I went home and waited for the call.