Martin Collision

Nina and John at Martin honda collision center were amazing to deal with! They went out of their way to resolve my issues after my car was hit. They were kind, knowledgeable and very patient. They assured I was satisfied. I could not recommend them any higher.

I picked up my 2024 Prius today after front end damage. Overall, I am pleased with the repair. Unfortunately, the repair took nearly five weeks because of wrong parts being sent to the body shop (not the body shop's fault). I wish to single out the receptionist and the manager (John) for their empathy and willingness to discuss candidly the problems encountered during the repair. I'm taking off one star because the other employees (specifically those directly overseeing the repair) were uncommunicative when estimated dates of delivery were not met ... I almost always had to call to ask if my car would be ready when promised (it consistently was not; again not the body shop's fault ... I just didn't appreciate the communication "black hole"). In the end, my car appears to be like new.

I took my car in to get the rear bumper fixed as someone hit me from behind and the service was great as was the turnaround time. Very friendly and helpful

Customer service was acceptable. The quality of the repair was extremely poor. My daughter’s car (Hyundai Sonata) had a minor front end collision that required a new front bumper cover and grill. Did Martin Collision paint and install a new bumper cover and grill? Yes. But, the paint was not blended onto the fenders or the hood so there’s a noticeable difference in color. The hood alignment to the front bumper is terrible. I have before and after photos. I can stick my hand in the gaps. Look at the photos. This is considered repaired? I mentioned this when I picked up the car. I was told, “well, do you want to have Geico look at it again?” I had to take the car. It’s needed for daily use for my daughter at college and I live 4 hours away.

Ordered part for Miata on Saturday when the Toyota parts guy was covering the , ugh, counter (see photos). Part came in on Tuesday as promised. Renovations are starting next week. Couldn't come soon enough. The place is kind of long in the tooth. A word about prices. Martin appears to use matrix pricing. Translated that means they mark up parts beyond MSRP. Mazda says the part I ordered should cost me $5.00. They probably charge Martin about $3.00. Martin in turn marked it up to $8.00. Not much in this case, but not cool either.