Masonicare At Mystic

Masonicare at Mystic was the place I chose after looking at various places for my Mom who needed Assisted Living. Her first year there was good but then things there went down hill when she began to decline and needed a higher level of care. First of all the Pros: It's a very nice size facility and I like the decor of the building. The receptionists, transportation team, and dining staff are very nice and helpful. CONS: The Executive Director is rude and a bully. In a Care Meeting she did not in any way fulfill the mission and vision of Masonicare. They are also short staffed and staff turnover is high. The CNAs that cared for my mom came and went just when she needed consistent caregivers. The management team is also awful in returning calls and emails. I often had to wait 3-4 days to get

Staff especially in the dining hall, shouldnt be kissing clients on the head or anywhere for that matter. Highly unprofessional and unethical. So because they are elderly it's ok? No doesn't matter. I would never bring my parents here because they're inappropriate.

Masonicare in Mystic was such a blessing for my mother and our family. We always felt they cared and that she was safe and in good hands. The staff was always kind to her and very patient. They went above and beyond in so many ways. I am so grateful for the folks at Masonicare.

Masonicare at Mystic has been a Godsend for my parents and our family. The facilities are beautiful and all the people working there, from the front desk to dining facility to security and transportation staff, really care for the residents. It is much more than a job for them. My father is now needing to be transferred to memory care and the staff is extremely helpful in helping us make this decision. I don't know what we would have done without them.

Had a close family friend who was like a Grandmother to my family finish her years here. The facilities were always clean, her unit was spacious with modern amenities and there was always plenty of activities for her to do in the "common area" ( not sure what its referred to as ). Staff was always friendly. Grounds were kept nice outside all times of the year. She would tell you how it was during her time, and she never complained here so, knowing her personally that said something right there.