Matos Towing & Recovery - Heavy Duty Towing

⭐️ “I strongly advise against using Matos Towing. Their fees are extremely abusive and far from normal, and their handling of vehicles is completely irresponsible. If the police offer you their tow truck, reject it and call another company. Avoid this towing company at all costs!”

This company is fraud. They trying to scam out of $2000 to get my car back. I was the victim of a hit n run my car was parked at my home. They charging me for accident fees plus so much more. They lied and said the reason they towed my car was because it was in the middle of street

Clearly, having a vehicle towed is not a pleasant experience and I recognize staff is doing their duty to perform a job. I however want to note that common courtesy and respect should go both ways. Especially when serving a customer who you are already profiting significantly off of, due most often to unfortunate circumstances. My partner’s car was towed over 6 hours prior to the massive snowstorm that hit late 1/24 into Sunday 1/25, leaving us stranded with one car (my small sedan) while his car sat an additional day at the tow company. They then charged for the additional day, despite roads being in an emergency state, after not allowing him to pick up his car the night of 1/24, only a half hour after operating hours when he finished work. I then drove a half hour each way, twice. Once

While it’s fair to recognize that having a vehicle towed is not a good experience, the staff is required to perform a tough job, as most customers arrive upset and get to a personal level which is not fair. I approached the staff respectfully, and they treated me professionally and respectfully. They were considerate and allowed me time to gather all required documents to release the vehicle. I do recommend sponsoring this business when requiring towing services. Please be mindful and respectful and acknowledge that we are all living difficult times and staff deserve as much respect as customers do. I recommend this business.

Waited outside in 25 degree weather for 45 minutes before being helped. Staff was nice enough and the process wasn’t too bad so I have no idea what could have possibly taken so long. In the 45 minutes we waited, only 1 person was let inside before us. There’s a locking gate that you have to be let through with barbed wire at the top, between that and the long wait in the cold, it felt like a taste of being treated like a criminal.