Matthews Ford of Pryor Parts

Called and got transferred to the service department. Rang and rang. No answer. Well, I called again the next days. Same thing. Well, I just happen to be driving by so a swing in. I see no cars in their garage. Walk in, 3 guys sitting at the service desk, obviously not busy. Apparently they can’t be bothered to answer phones. Guy asks what I want. I tell him my AC isn’t working. He asks what year and what mileage. 2018 with 70k. He says well it’s not under warranty and acts like he can’t help me. Maybe they only do warranty work? I had bought an extended warranty however. So I asked if he could look it up and I would have likely gotten a better response if I would have asked him if I could have one of his kidneys. I mean, seriously, how hard is it to look it up in your little computer when