Mavis Tires & Brakes

I made an appointment a week in advance. They had very good offers, and maybe one or two of the staff members were very nice. Today, a Tuesday, I had an appointment at 11 am. I arrived 15 minutes early, and the staff told me they would take an hour and a half to get to my vehicle. I said that was fine since I had an appointment, but unfortunately, it took two and a half hours just for them to change a single tire, even with an appointment. I think making an appointment is pointless if they don't attend to you at the scheduled time. They should improve in that area. Regarding everything else, I'll reserve my opinion. They have good offers and competitive prices and discounts, but the service is very bad and very slow. I'm sorry, but that's the truth.

I brought my car to this Mavis location for what started as a simple flat tire. I ordered a full set of new tires and an alignment. Since I noticed they also do suspension work, I asked the manager if they could install a new suspension I had recently purchased. He said yes, explaining that they just wouldn’t warranty the parts since I provided them — which is completely understandable. I agreed to the work, and was told the car would be ready the next day. The following day, they called to say their ball joint press was down and they’d have to do the job manually, so it would take an extra day. The next day, they told me they couldn’t complete the ball joints at all and that I needed new upper control arms. I bought the parts myself from Advance Auto and Ubered them over. The manager pro

Hi everyone. Don't take your cars to Mavis in Everett, MA. Terrible service. I took my Honda Oldssey there this morning to have four new tires fitted. The guy checked my car and there were no lights on, but when I went to pick up my car, the tire light was on. The guy said the sensor was broken, even though he changed the tires and didn't tell me the sensor was broken. I complained to him that he had to fix the problem because the light was on, and he told me he wouldn't fix it because I would have to pay for it, even though they broke the sensor and don't want to fix it. My car still has the light on. I've called several people and they haven't solved my problem. I told them they lost a great customer, and the guy told me not to take my car there again. Terrible service.

Horrible experience. Went in to get a new tire because a different location didn’t have the one I needed. I told them I needed a tire that matched the others and they just threw a tire with different treads on because it was the same brand. Then one of the technicians told me that’s what I asked for. How often does a customer ask to get a tire put on different from the other 3 it makes no sense?? Previous to this they told me two hours and it took four hours with only two other customers in there. Sadly things only get worse from here. Upon arriving home when realizing the wrong tire was put on. I noticed chips and scratches all the rim they replaced the tire on. I called and they did not seem very concerned about either thing being wrong so I drove back there. Upon going back they acted

I had my first tire rotation with these guys sometime last year, and it was great. Wayne at the front desk was helpful and attentive. Things seemed to have gone downhill since then. I scheduled another tire rotation with them this year. I arrived at 8 a.m., right on schedule, and was told I’d receive a call when the service was complete. Wayne wasn’t there this day, I noticed. I Ubered back home. By 4 p.m., I still hadn’t received a call, so I called them myself. The guy said, “Oh yeah, it’s ready. You can come get it.” Slightly annoyed, I shrugged it off and Ubered back. When I arrived, I immediately noticed my car was in the exact same parking spot where I had dropped it off. I brushed it off as a coincidence and drove home. My car has cameras that I have set to record whenever the c