Mavis Tires & Brakes

Got a flat on my way home at 5:50pm 12/15, I showed up Minutes till closing and the associate on duty was more than willing to help me out. They were Courteous and promptly pulled my vehicle in. The staff turned my would be disastrous night into a positive one. I’m thankful for all the staff as they stayed after hours to get me back on the road. Very much appreciative to the associate working the front counter And the collective group of technicians who work to get me back on the road.

Woke up to a flat tire on my car. This was the closest tire shop to me so I headed over there around 10am. At 1pm they finally get to my car and tell me they have to hot shot some tires that it’s gonna be 2 more hours. Finally done around 3pm I’m rushing to get out of there to pick up my little sister from school. Later I noticed they scrapped my rim with a power tool. I return the next day to see how they would amend this. They basically told me the guy that worked on my car doesn’t make mistakes and that the damage was done by me and pointed at a chip on the side of the rim. I’m not talking about the damn chip there’s damage around my rim where the socket would go. They tried to blame another shop when this is the only shop I been to. Oh and the guy that doesn’t make mistakes he didn’t e

I got my low tire light come on a Sunday. Normally everything is closed today and a a female driver by herself, this can be very overwhelming. Luckily for me I found this location open and Rick was absolutely fantastic. He was so kind and helpful put me right at ease and took care of my car, I couldn’t be more thankful for him.

I had the pleasure of receiving service from Gerrell Dixon. He was professional as well as knowledgeable, he answered all of my questions. It’s excellent customer service like his that makes you want to return for business and to recommend Mavis NTB to others. Happy customer, Jacquelyn Angrum

I had a great experience at National Tire & Battery at Grand Prairie location. The entire team showed a genuinely positive attitude from start to finish. They took the time to walk me through detailed information about my SUV, answered every question clearly, and never made me feel rushed. Their patience and professionalism really stood out. I truly appreciate the great service and will definitely be returning in the future.