Mavis Tires & Brakes

I want to take a moment to recognize Cowanna for her outstanding service I received from her at Mavis Tire. From the moment I arrived, she was incredibly kind, caring, and patient. She treated me with genuine respect and took the time to explain everything clearly, making sure I understood my options and felt comfortable with the service being provided. What impressed me even more was her professionalism under pressure. At one point, it was possible to hear her supervisor speaking to her over the phone in a very harsh and disrespectful tone. Despite that, she remained composed, gracious, and focused on helping me. She did not allow that moment to affect the quality of service she gave. Instead, she continued to show remarkable patience and professionalism. Her character truly stood out.

Rare Integrity and Accountability – Cowanna and Tracy are amazing! ​I cannot say enough good things about the team at Mavis on Thomaston Road. I haven’t been able to visit since January 2025 because my car was sidelined after being hit from behind, sitting for five months while insurance sorted the claim. I finally went in today for an oil change, only to find out that something hadn't been done correctly during my last visit over a year ago. It was an oversight that was going to cause an additional charge from the dealer. ​Instead of making excuses or ignoring the issue because of the time that had passed, the Store Manager, Cowanna Duncan, and the RTM, Tracy Grant, stepped up immediately. They took full accountability and responsibility for the error. They are having the car repaired

The staff are truly a delight to talk to! They informed me of any issues with my car with full transparency. My family and I will continue to have service done here! I encourage my friends and anyone who are looking for a reliable automotive service place to check this Mavis out!

Bret and his team at Mavis Tires & Brakes are outstanding. Honest, knowledgeable, and efficient. They explained everything clearly, gave fair recommendations, and got the job done right. No pressure, no surprises — just great service. Highly recommend!

I had an amazing experience at Mavis Tires & Brakes - Thomaston Rd. The team was professional, honest, and very trustworthy from start to finish. They explained everything clearly, didn’t try to upsell me on things I didn’t need, and got the job done quickly. It’s hard to find an auto shop you can truly trust, but this location definitely earned my confidence. Highly recommend!