Mavis Tires & Brakes

I wish I had noticed this sooner, but I went in on 12/3/25 for two tires and an oil change and was charged $11.99 per tire for a TPMS service pack with labor. I understand this is a common charge; however, my vehicle does not have TPMS valve stems. Whatever—no big deal. But the fact that the valve stems weren’t replaced at all is frustrating. A standard valve stem replacement takes less than a minute, yet I was charged nearly $25 total for a service that was not performed it seems.

I want to shout out Jayln, Manuel and Kim at the Mavis in Narcoossee for making my already crappy day much less crappier. On my way into St Cloud, I caught a flat. My husband called the closest places near me to see if anyone had the tire I needed and could assist me in a short amount of time. Jayln was the one that assured him that they had our tire in stock and could squeeze us in. Within 30 minutes I was walking in to the shop. I was immediately greeted by Jayln and Manuel. Manuel was the one who confirmed the flat tire, and completed the onboarding process quick and smoothly. He even went as far as getting everything prepared inside the shop so the tire change could be done as quick as possible. Kim must have been working at super speed in the shop because I was out within an hour and

To whom it may concern, After moving here from South Florida, I was understandably nervous—like many women—about finding a mechanic shop that is both trustworthy and honest. Manuel and the entire team at the Mavis location have been nothing but straightforward, professional, and reliable. They never try to oversell and always take the time to ensure my vehicle is truly safe to be on the road. I can’t thank the team enough, and I will absolutely remain a loyal customer.

I called the store in the morning and asked if I needed an appointment; they said NO. I arrived at the store at 12:45 PM,(five hours before closing time). There was only one car being serviced in the entire shop, and all the employees were standing around talking idly. The person at the front desk informed me that there wouldn't be enough time to rotate my tires and that I would need to bring the car back another day in the morning. HORRIBLE SERVICE, I'mNEVER coming back here.

Kim and Manuel were informative and worked with me to get the best deal possible on a set of tires. Even dealing through a system outage that seemed to slow down the process they were professional and polite. I’d recommend my family to come here