Mazda Service

Updated: 5 Stars (from1). We got the car picked up and serviced. A headache of a process but they made good on promises and responsiveness. Can’t even get anyone on the phone to discuss an issue with tire inflation. Been trying for several days, left voicemails, spoke to sales who just put you through to Servicing they intimately goes to VM. They don’t have the staffing to servicing and CX-90 requests, the guy who has the expertise barely comes in. Won’t be buying again through this dealership.

I had an extremely disappointing experience with the service department. Communication was terrible — I was told my car would be ready “next week” for nearly three months. No one provided a realistic timeline or consistent updates. When I finally picked up my car, the interior was dirty, and the driver’s door was scratched and damaged. I was told, “We don’t clean cars after repairs,” which came off as rude and unprofessional. I also noticed a small dent on the hood that wasn’t there before. I requested an oil change and was given the wrong type of oil. When I questioned it and asked them to check my car’s history, they initially refused and tried to convince me that I didn’t know what type of oil my car required. Only after I pushed back did they finally correct it and use the proper synth

First time getting my Mazda serviced at the Gaithersburg Mazda location. Dropped off my car for routine 5K service, car was ready within 2 hours. Everything went smoothly, they even washed my car and vacuumed the interior! Will definitely be returning to this service shop for my future maintenance visits. Thanks again!

I drive a bit out of my way to have my CX-9 serviced here. There is a noticeable difference in the way this dealership treats customers; the way they speak to you; the way they recommend service; and resolve issues that come up. There is clearly acompany-wide emphasis on taking good care of the customers. I am heavily inclined to buy my next car from this dealership at this location because of the people in the service department.

5 stars all goes to Theik and Jenny! I love people that are ready to take an extra step for the quality of their job, having a sense of ownership and taking time to listen customers. Thank you both.